The following discloses our information gathering and dissemination practices for the W&O website.
What information do we collect and how we use it?
To download our e-brochure, sign up for our electronic newsletter or request a quick quote via the online form, we ask you to provide us with some personal information such as your name, email address and phone number.
- We would use your phone number if we only need to contact you (for example if you had made a mistake entering your email address).
This site contains links to other sites that may be useful to you, from our Western & Oriental family of brands, however, W&O Events Limited are not responsible for the privacy practices or the content of these websites.
Information gathered from competitions
We might occasionally run competitions on our site. We may ask for personal information to contact you if necessary (with a winner's notification, for example). You will also have the choice to be added to our mailing list for future promotions and special offers. You may opt-out at any time of receiving future mailings, see the Opt Out section below. Abbreviated customer names may be used on our competition winner page as well.
Our Opt Out Policy
You can un-subscribe from special offers by email at any time by following the instructions at the bottom of the newsletter, or by sending an email with the title “unsubscribe” to firstname.lastname@example.org.
Sharing the information our Site gathers/tracks
When you enquire travel or event services through W&O Events Limited, we may provide information about you to our travel and event partners. To process your order we will share some of your personally identifiable information with the airline, car rental agency, hotel, or other involved third party. We will provide only the personally identifiable information necessary to ensure the successful fulfilment of your event/travel arrangements. Also, as an example, the airlines will need name, age, and phone number in case of a cancelled flight, but they may use this information only for contract fulfilment. If you choose to pay with a credit or debit card, we also pass your card details to our bank for authorisation of the transaction and for payment.
Please note that we may transfer your personally identifiable information to our subsidiaries and affiliates outside of the EEA. Whilst countries outside the EEA do not always have strong data protection laws, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
We will not sell, share or distribute customer names or other private profile information to third parties and have no intention of doing so in the future.
W&O Events Limited is constantly researching the latest in technology to ensure that we are able to give you the most effective, informative and enjoyable experience on our website. An integral part of this is the use of permanent cookies. A cookie is a small text file that our site may send to your hard drive when you are logged on to the W&O site. When you next visit, our site may request the retrieval of one of these cookies, and the information received will personalise our content, offers and services to suit your individual preferences.
If you want to know when our site is using a cookie from your hard drive, you can set your browser to send you an alert. If you prefer to use our site without utilising cookies, you can set your browser to not accept them at all, however, they will make your navigation easier. Many websites are employing this cookie technology and cookies are never to be used to store information of a private nature, such as credit card numbers. However, we tie cookie usage to personally identifiable information on our end to provide personalised preferences. Also, you can be assured that the information stored in any cookies initiated by W&O Events Limited cannot be accessed by any other websites.
This website has reasonable security measures in place to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. At no time are the customers debit/credit card details transmitted un-encrypted over the Internet. We also operate behind a firewall to ensure there is no unauthorised access to our systems.
Accessing and Updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us.
All comments, queries and requests relating to our use of information are welcomed and should be addressed to:
W&O Events Limited
96 Wilton Road
t: +44 (0)20 3597 9500
W&O Events Limited is registered in England. Registration No.1167826.
Registered office: Welby House, 96 Wilton Road, London SW1V 1DW, United Kingdom